Frequently Asked Questions

If you’re a healthcare worker looking to register with Healthcare HQ, it might be useful to read through the following frequently asked questions before coming in for your interview.

The registration process really is very easy! If you’re responding to a job advertisement on Seek or Indeed, simply click on the ‘Apply Now’ button and the system will walk you through the process. Our current job openings are also listed on the HHQ Job Board page.

Alternatively, apply through our website by completing the application form here and we will contact you if you are successful. 

Following your invitation for an interview with us, you will receive a confirmation email with the interview details as well as the link to complete our online registration form.  You’ll also be asked to fill in some simple and straight forward forms such as Superannuation Standard Form & TFN Declaration Form.

You’ll then be interviewed by one of our experienced and very friendly recruitment consultants. The whole process takes between 30 – 60 minutes.

Please bring to your interview:

  • Current APHRA registration (or certificate to demonstrate proof of current registration). This is only applicable to RNs & ENs. Please bring a copy for us to keep.
  • Any certificates of qualifications (such as Cert III, Cert IV or any Postgraduate qualifications). Please bring a copy for us to keep.
  • A presentable CV (resume). Please bring a copy for us to keep.
  • Details of two referees (contact phone numbers or emails).
  • Adequate identification to meet the 100 point identification check eg. Birth Certificate or Passport, Driver’s License, Medicare card, Bankcard. Read more here.
  • Tax File Number.
  • Criminal Record / Police Check – current number or receipt number. Please bring a copy for us to keep.  
  • Working With Children check, or have applied for the check. Please bring a copy for us to keep.  
  • Your current vaccination record – vaccination card or serology result. This includes your current flu vaccination and COVID-19 vaccination certificates. Please bring a copy for us to keep.
  • Superannuation Details.
  • Bank Account Details.
  • Non-residents: Proof that APHRA has granted you registration to practice in Australia as a Registered Nurse.
  • Non-residents: Your original identifying documents and copies of passports and Visa documents.

We’re proud of our high calibre of staff and would not receive such exceptional feedback and repeat requests from our clients if it were not for our high expectations.

These expectations are explained to you during the interview process. Further, we have developed comprehensive modules and policies to support this.

Following the interview, successful applicants will be guided on how to access, review and attend to our learning modules and policies online via our HHQ eLearning Platform.

Remove ‘both ways’ sentence) We look after our staff by regularly keeping in touch, offering professional support, providing industry updates, offering flexibility and of course paying them well which always helps!

It’s easy! Staff use a mobile app to view their upcoming shifts and record their timesheets by clocking in & out of their shifts on their devices.

Staff are paid on a weekly basis and wages are processed every Friday. We expect that all staff will receive their pay in their nominated bank accounts by close of business Fridays however it may vary depending on your banking institute. 

For AINs, you’ll be provided with a very smart logo-embroidered polo shirt and for RNs, you’ll be provided a set of scrubs. 

You must supply your own suitable black or navy trousers and suitable closed toe shoes. Birkenstocks, joggers or sandals are not considered acceptable foot wear.

We ask that a professional appearance be maintained at all times.

It is a legislative requirement for all employers to contribute superannuation to all of its employees to the amount of 10.0% of your ordinary time earnings when you are earning $450 or more (before tax) in a calendar month. 

If you have an existing superannuation fund, simply complete the Superannuation Standard Form which will be provided to you and we will happily contribute to that existing fund. Don’t worry if you do not have a super fund in place. Healthcare HQ can take care of that by nominating HESTA to receive your compulsory superannuation contributions – you will automatically become a member and do not need to fill in a form HESTA is one of Australia’s largest superannuation funds and use their size and stability to keep their costs down and deliver an excellent range of super insurance, retirement income products and financial planning services.

Healthcare HQ contributes to superannuation funds monthly and the amount will also be displayed on your payslips. 

You will be provided with a Tax Declaration Form when registering with Healthcare HQ. This is where you will record your Tax File Number. If you do not have a Tax File Number, you can simply visit any post office or the Australian Taxation Office for relevant documentation.

Legally, you cannot work as a nurse in Australia without holding a current registration which meets mandatory registration standards as set out by AHPRA (Australian Health Practitioner Regulation Agency). AHPRA is responsible for the implementation of the National Registration and Accreditation Scheme across Australia.

AHPRA support the Nursing and Midwifery Board of Australia where registrations are lodged and managed. The registration process is relatively streamlined and easy – provided you meet the registration standards.

For further information, visit the NMBA website here.

Nurses are in high demand in Australia and there are many job opportunities.

A popular visa option is the Working Holiday Visa (subclass 417). To find out if you are eligible, criteria and other visa options, you can visit the Department of Home Affairs here. 

Many international nurses choose to take up a student visa here in Australia (subclass 500) which enables them to also work while studying. There are however some work limitations associated with these visas – more information here.

Just to give you further insight, legally you cannot work as a Registered Nurse in Australia without holding a current registration which meets mandatory registration standards as set out by AHPRA (Australian Health Practitioner Regulation Agency). AHPRA is responsible for the implementation of the National Registration and Accreditation Scheme across Australia.

AHPRA supports the Nursing and Midwifery Board of Australia where registrations are lodged and managed. The registration process is relatively streamlined and easy – provided you meet the registration standards. For further information visit the NMBA website here.

It is recommended by AHPRA that applications to work in Australia are lodged 6-8 weeks prior to arriving in Australia or to the date you intend to start working. This is to allow time for processing.

AHPRA will assess your current international qualifications against their new model of assessment and will then decide on whether you would qualify as a Registered Nurse in Australia.

You are required to complete a 100 point identification check. This is to provide AHPRA with sufficient evidence of your identity. 

For further information on AHPRA’s Proof of Identity requirements, please visit here.

For further information on APHRA’s International Nurse / Overseas Practitioners regulations, visit here.

Yes, there are a number of visa options available to nurses and midwives entering NSW. Please visit https://immi.homeaffairs.gov.au/ for more information on Visas and eligibility requirements. 

Healthcare HQ may offer sponsorship to suitably skilled nurses who meet HHQ’s conditions of sponsorship. Such offers are subject to current vacancies at the time of application. 

While immunisations are not a requirement for AHPRA registration purposes, NSW Health’s Occupational Assessment, Screening and Vaccination Policy states that, in order to hold a position as a healthcare worker in NSW, all employees are to provide documented evidence of protection against specified infectious diseases and TB to minimise the risk of transmission of such diseases.

NSW Health’s policy directive on healthcare workers outlines mandatory vaccination and screening for certain diseases. For details on the vaccination requirements, please visit:

Influenza (Flu) vaccination
As per the 2021 NSW Health guideline, healthcare workers are not permitted to enter an aged care facility if they have not received a dose the current influenza vaccine. For more information, you may visit: https://www.health.nsw.gov.au/Infectious/Influenza/Pages/residential-care.aspx

COVID-19 vaccination
Following the NSW Health Public Health Order on 26 August 2021, healthcare workers are required to obtain COVID-19 vaccines. The Order requires the first dose of a vaccine by 30 September 2021, with a second dose required by 30 November 2021. For more information, you can visit: https://www.health.nsw.gov.au/Infectious/covid-19/Pages/public-health-orders.aspx#hcw

Please note that NSW Health update their Covid pandemic directives regularly and therefore we strongly recommend that you visit https://www.health.nsw.gov.au/ for the latest updates and requirements for healthcare workers.

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