0:10 – welcome to HHQ
0:35 – HHQ reputation in the industry
1:00 – agency work is based on the on-call nature of work and what this means for you
2:26 – HHQ uniform, how to present yourself, your performance and how to shine above the rest
5:13 – benefits of agency work
5:38 – challenges of agency work
0:15 – where to find and how to accept the invitation from Deputy & how to set up your account
0:37 – how shifts are allocated to you
0:50 – Deputy shift claims and how to claim your allocated shift on Deputy
1:20 – Deputy notification alerts / reminders
1:38 – your unavailability and how to update your Unavailability on Deputy
3:45 – nominating unpaid leave on Deputy and our expectation of your commitment
0:10 – timesheet submissions process
0:29 – no need to clock in & out of your breaks
0:36 – managing your timesheet – how to clock on & off
1:47 – what to do if you are running late for your shift
2:01 – what to do if you are clocking in / out outside of your booked shift time
2:15 – how to leave a note / comment on your Deputy timesheet if you are clocking time varies from booked time
3:03 – what to do if you are unable to leave a note / comment on your Deputy timesheet
3:33 – HHQ pay week, pay day and payslip
0:10 – your commitment and minimum hours
0:40 – shift lengths in general
0:59 – best way to secure shifts is to respond to us promptly
1:25 – shift locations in general
1:47 – how to locate the link, username and password to your HHQ e-Learning account
2:03 – HHQ e-Learning Platform login page
2:09 – features of My Profile – dashboard page
2:18 – how to start and attend your courses
3:07 – how to go to the next course
3:31 – what to do if you have issues logging onto your HHQ e-Learning Platform
