Elder Abuse: Prevention and Response Policy and eLearning Module

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This policy outlines parameters in responding to older people at risk, or experience abuse.

Where the abuse of the older person is reported to have occurred in Residential Aged Care, reports should be made in accordance with the Aged Care Act 1997 to the Department of Health by calling 1800 081 549 as suggested by Compulsory Reporting Guidelines for Approved Providers of Residential Aged Care (2008).


To guide all staff of Healthcare HQ (HHQ) in preventing and responding appropriately to the abuse of older people in line with the Preventing and Responding to Abuse of Older People: NSW Interagency Policy 2015.

HHQ will act in the best interests of an older person who has been abused, by upholding their rights and ensuring that the dignity and respect of older people accessing services is upheld at all times.

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