Psychological or emotional abuse is language or actions designed to intimidate another person and is usually characterised by a pattern of behaviour repeated over time, intended to maintain a ‘hold of fear’ over them. Forms of psychological abuse include:
- intimidation, humiliation and harassment – e.g. threats, calling a resident names, treating a resident like a child, shouting at a resident;
- withholding of affection;
- refusing a resident access to family members or close friends;
- depriving a resident of sleep; and
- inappropriate removal of a resident’s decision-making powers.